Polling Guidance


Because verification is asynchronous, clients should poll the GET by ID endpoint after being notified that the status is "complete". Suggested approach:

  • You will be notified via email once your full verification package is completed and ready for you.
  • If status is still "verification in progress", retry later
  • Most verifications are complete within 48 Hours, though complex or manual-review cases may take longer.
  • Use webhook push for OTV completion at this time — polling is the supported mechanism.

Note: Email notifications are sent to users with OTV alerts enabled when verification is complete (see Section 3.2). However, programmatic access still requires polling the GET endpoint.